The situation surrounding COVID-19 is rapidly evolving. Out of an abundance of caution, the Richmond Hill Public Library Board has decided to close all locations, effective immediately and until further notice.
All April programs at RHPL locations are cancelled.
We're here for you in this time.
New: RHPL Digital Cards
Temporary Digital Cards are one of the many ways we're working to support you during this time.
You'll have to call us (905-884-9288) from Monday to Friday, between the hours of 9 a.m. and 5 p.m. to obtain your digital card.
We're experiencing a higher than normal call volume. Please leave a message when possible, or try calling back momentarily and we will get back to you shortly.
If you’re a resident of Richmond Hill, Aurora, East Gwillimbury, Georgina, King Township, Markham, Newmarket, Vaughan and Whitchurch-Stouffville, you can call us to get an RHPL digital card. Staff will ask for your name, address, phone number and email and will tell you your RHPL card number and PIN. You’ll be issued a temporary card, which you may transfer into a permanent card once we’re open.
Your RHPL card number and PIN will give you access to all RHPL eresources, including eBooks and eAudiobooks. Your RHPL card will have a temporary expiry date of April 30, 2020. Once your card expires, you won’t be able to use our digital services until you visit Central Library to pick up your permanent card.
Once the Library reopens on April 6, 2020, customers who have been issued a card during our closure can bring their ID to our Central Library location to pick up your permanent RHPL card.
Customer Service: 905-884-9288
We're here to help! For inquiries about your library account, PIN, access questions and issues, please contact the switchboard from Monday to Friday, 9 a.m. to 5 p.m.
Automated Service: 905-770-4291
Automated telephone service for holds and renewals
Email: Please use Ask a Librarian (Ask Us) for all email inquiries.
No fines will be issued while we are closed. We encourage customers to keep their materials until we reopen.
You can keep any physical items (books, DVDs, CDs. STEAM kits) you’ve previously checked out until further notice.
Regardless of the due date of items, you will not be fined for items you’ve checked out until we are reopen. You can continue to renew items online or via phone. While you will not be able to renew materials with holds on them through My Account, these items can be returned without receiving any fines.
Fines and Blocked Cards
Regardless of the due date for items you have checked out, you won’t accrue fines until after we are open again.
Temporary cards will be issued to customers whose cards are blocked (owe more than $25). Your temporary cards will give access to ematerials only.
Refunds for Paid Programs and Room Bookings
You will receive a full refund for programs that you will miss due to the closure. For series programs that have already begun, if there is an opportunity to reschedule ongoing programs, you will be contacted by an RHPL staff member or offered a partial refund. Unless otherwise notified, we will not be rescheduling cancelled programs during this time.
Where possible, we’ll offer refunds through your original form of payment.
Funds on your RHPL Copy Card do not expire and will be available for you to use once our locations reopen.
Any active holds will be available for pick up from when the library reopens. You will be sent an email when your hold is available for pick up.
For more information on holds, please visit our webpage on holds.
Expired Library Cards
To better support our customers during this time, we have automatically renewed all library cards that have expired since January 1, 2020. If your card has expired in 2020, it has been automatically renewed.
If your card expired in 2019 or earlier, you may renew your card by phone only and will be required to answer personal questions to verify your identity.