COVID-19 UPDATE

Update: (May 15, 2020) -- On Thursday, May 14, public libraries received notice from the province that it is safe to proceed with delivery or curbside pick up services. With the safety and wellbeing of both our customers and community in mind, RHPL leadership and staff are diligently working to develop modified services in line with provincial standards.

All RHPL locations remain closed until further notice. For the latest information on library services at Richmond Hill Public Library, please visit our website at www.rhpl.ca.
 


The situation surrounding COVID-19 is rapidly evolving. Out of an abundance of caution, the Richmond Hill Public Library Board has decided to close all locations, effective immediately and until further notice. 

All spring programs at RHPL locations are cancelled. 

While our doors may be closed, we're still working hard to provide you with online programs and services. Find out more here.

Get an RHPL card

If you don't already have an RHPL card, you can use our online form or call us to get a digital library card and instant access to our online resources. 

Get your RHPL Card

 

Quick contacts:  

Customer Service:  905-884-9288
We're here to help! For inquiries about your library account, PIN, access questions and issues, please contact the switchboard from Monday to Friday, 9 a.m. to 5 p.m. 

Automated Service:  905-770-4291
Automated telephone service for holds and renewals

Email: Please use Ask a Librarian (Ask Us) for all email inquiries.

Returning Items 

No fines will be issued while we are closed. We encourage customers to keep their materials until we reopen.

You can keep any physical items (books, DVDs, CDs. STEAM kits) you’ve previously checked out until further notice.

Renewing Items

Regardless of the due date of items, you will not be fined for items you’ve checked out until we are reopen. You can continue to renew items online or via phone. While you will not be able to renew materials with holds on them through My Account, these items can be returned without receiving any fines.

Fines and Blocked Cards 

On May 26, the Richmond Hill Public Library Board approved the recommendation to not charge any fines to customers returning items for the rest of 2020. Existing fines accrued before our closure will still have to be paid. 

Temporary cards will be issued to customers whose cards are blocked (owe more than $25).  Your temporary cards will give access to ematerials only.

Refunds for Paid Programs and Room Bookings 

You will receive a full refund for programs that you will miss due to the closure. For series programs that have already begun, if there is an opportunity to reschedule ongoing programs, you will be contacted by an RHPL staff member or offered a partial refund. Unless otherwise notified, we will not be rescheduling cancelled programs during this time.

Where possible, we’ll offer refunds through your original form of payment.

Funds on your RHPL Copy Card do not expire and will be available for you to use once our locations reopen. 

Holds 

Any active holds will be available for pick up from when the library reopens. You will be sent an email when your hold is available for pick up.

For more information on holds, please visit our webpage on holds.

Expired Library Cards

To better support our customers during this time, we have automatically renewed all library cards that have expired since January 1, 2020. If your card has expired in 2020, it has been automatically renewed.

If your card expired in 2019 or earlier, you may renew your card by phone only and will be required to answer personal questions to verify your identity.