SERVICE UPDATE: Starting in August, we'll be opening our locations to allow for customers to pick up available holds without an appointment! Curbside pickup will continue to be available at Central Library on Tues. Wed. and Thurs. between 4:30 and 6:30 p.m.
We’re here for you during this time. Starting June 9, Richmond Hill Public Library will be piloting a touchless curbside pickup program. This program will allow you to place holds online and pick them up at Central Library.
Use our catalogue to place a hold on an item that's located at Central Library. Once your item is ready, we’ll contact you so that we can arrange a time to pick up your order from Central Library.
Here's how it works:
Place your hold (for pickup at Central Library). Place a hold on an item in our catalogue that’s available at Central Library. You must select Central Library as your pickup location. Only items that are located at Central Library are available for pickup at this time.
Check your inbox.* We’ll let you know when your hold is available for pickup. Schedule your pickup. Use the link provided in the email to book your curbside pickup. Please book your curbside pickup by the date shown on your notice or your hold will be cancelled.
Arrive at Central Library during your 10-minute pickup time slot. Park in one of the designated spots located near the customer entrances to the building and call the number on the posted signs. You will be asked to provide your RHPL card number as well as your first and last name, make and colour of your vehicle.
Curbside pickup is also available for customers travelling on foot. Please see the green signs at the front of Central Library telling you where to line up and how to pick up your materials.
Open the trunk of your car and remain in your vehicle. Library staff will place the item(s) in your trunk. Please review your items and close your trunk once the library staff person has returned to the building.
Remember: Libraries still remain closed to the public during this time. No customers will receive fines for overdue items during this time. While you may choose to keep items you’ve checked out until you have finished them, you may return items to a drop box at any of our four locations during this time. External drop boxes are open 24/7.
* Certain customers have selected phone messages as the preferred way to be notified of an available hold. In this case, staff will call you to notify you about your available hold and you will be able to schedule your pickup time over the phone.
Frequently Asked Questions
What are the hours for curbside pickup?
Once you receive your confirmation email from the Library, you can book a time online or call us to schedule your hold pickup. Curbside pickup hours will be available from 4:30 - 6:30 p.m, Tuesday to Thursday at Central Library. You will schedule a 10-minute window where you can pick up your requested items. If you do not pick up your item(s) during this time, they will be returned to our shelves and made available to other customers.
Can I pick up multiple items per time slot?
If you've received a notice from us indicating that more than one item is available for pickup, you can pick up these items all at once. This includes items that become available for pickup in between the time you've scheduled your pickup and the time in which you're picking up your item. You do not need to book additional pickup times.
Is curbside pickup available at all RHPL locations?
Curbside pickup is available to item(s) at Central Library only. Holds placed on items at other library locations will not be processed at this time. You will only be able to pick up items at Central Library.
How long will it take for me to get my item?
Wait times vary depending on the popularity of the item you’ve requested. Item availability depends on the number of holds placed ahead of you, and if the item is marked as available at Central Library. If you are looking for leisure reads, we recommend placing a hold on an item that is marked as available at Central Library. We are unable to offer curbside pickup for items located at Oak Ridges, Richmond Green and Richvale Libraries during this time. Holds placed on these items will not be processed until further notice.
What safety measures are you taking to protect your customers and employees?
Now and always, we are committed to the safety of both our employees and customers. All staff who work inside a Richmond Hill Public Library location will be provided with personal protective equipment (masks, gloves). Staff who are preparing curbside pickup items wear masks and gloves to package items in new plastic bags. In addition, any items that are returned to the Library through our drop boxes are quarantined for 72 hours before they are loaned to customers. We have also worked with our cleaners to ensure frequent sanitization of the Library. Our health and safety plan also covers procedures surrounding physical distancing at work, rotating shift work, and illness reports as needed.
Why can’t I request an item at Oak Ridges, Richmond Green or Richvale Libraries?
Starting Aug. 18, you'll be able to pick up your holds from any RHPL location with no appointment. Find out more at www.rhpl.ca/reopening.
Will I receive fines?
The RHPL Board made the decision on May 26 to waive all fines for the 2020 year. You’ll still have to pay any fines that were accrued before our closure. We hope that this will allow you to continue to enjoy our collection items during these unprecedented times. We ask that you continue to return items to drop boxes at any of our locations, which are available 24/7.
Can I request a new item or an item you don’t have?
We continuously welcome our customers to request new items for our collection. Please provide your suggestions here.
What information do I need to provide when I pick up my order? You’ll need your RHPL card number, first and last name, make and colour of your vehicle.
Do I have to have a car to use this service?
You do not have to have a car to use this service. We’ve made arrangements for pedestrian pickups, where you’ll be able to receive your items while social distancing from others. Please follow the green signs when you arrive to pick up your item.
Do I have to return my items?
When you are finished enjoying your borrowed item(s), we encourage you to return your items to the Central Library drop box. This will allow other customers to check out these items as well.
What other library services are available during this time?
We continue to look for new and innovative ways to serve our customers while our physical locations remain closed. This includes innovative online programming, virtual challenges, access to apps, digital library cards, and much more. For a complete list of online services, please visit www.rhpl.ca/connect. For information on our reopening, visit www.rhpl.ca/reopening.