Reopening Our Libraries

We’re gradually reopening our services to better serve you during this time.

Oct. 19 Update // As York Region moves to a modified version of Stage 2, all RHPL locations remain open with limited in-branch services. Find more information below. 

Oct. 14 Update // All locations have limited study space, available on a first-come, first-serve basis. All locations are currently open for browsing, computer/printer use, reference and account support, and holds pickup.

Our hours are gradually shifting as we seek to provide the services you need in a safe manner. Please click on your respective branch below to see the latest hours for each RHPL location.

Central Oak Ridges Richmond Green Richvale

What's Open, Closed and Online

We’re gradually opening service as we balance community need with safety. Please continue to check this page for the latest information on what’s open and what’s closed at your library.

What's Open What's Closed What's Online
• Printing and computer use
• Holds pickup
• Browsing our shelves (starting Sept. 28)
• Reference help(online and in person)
Local History
• Limited study space (no group study space available)
• Account support (online and in person)
Returns (through external book drop)
• Meeting room rentals
• Children’s area
• Coffee shops and kiosks
• Maker Space activities
Programming for all ages
Homework Help and more
• Reference help through Ask Us (online and in person)
Virtual Children's Desk
• Account support through Ask Us (online and in person)

Some collection items may be off limits at our locations during this time. We apologize for any inconvenience this may cause.

Not comfortable coming into the library to pick up your holds? Curbside pickup is available for holds at Central Library. Please call us for more information 

Your Safety is Our Priority

Here’s what you can do to help us keep our community and colleagues safe.

We strive to be the same library that you’ve trusted for safe, quality services for all ages. The safety and security of our community are of the utmost importance to us as we gradually reopen our services. Here are some of the steps we are taking to keep our staff and customers safe:


Masks are mandatory.
Keep your mask on while you’re in our locations, and refrain from activities that require you taking off your mask. Exceptions will be made for people who cannot wear a mask for medical reasons, children under the age of five or those who require accommodation in accordance with the Ontario Human Rights Code. Learn more at York.ca/MandatoryMasks. We’ll provide our customers with a disposable mask if you do not have one.

While drinks in closed containers will be allowed in the Library; customers will not be able to bring food into our locations. 

The library remains closed as a gathering space.
For your safety, we’re limiting the amount of people who are allowed inside of the library at any given time. We encourage you to leave the library once you’re done picking up your item or using available services. Our locations are not open as a group study space. 

Frequent cleaning.
We've increased the cleaning of high touch areas, including self check out kiosks, desks, and other surfaces. 
 
Safely return your books.
Please return your overdue items to one of our external book drops, located outside of any RHPL location and available 24/7. Returned items are quarantined for 72 hours before they are processed and removed from your account. While you’ll still have to return your items when they’re due, you won’t be charged for overdue items. Learn about how we’ve gone fine free for the remainder of 2020 here.

Limited capacity. 
We’ll be limiting the number of people who can enter our locations at the same time. Staff will monitor the flow of customers in and out of our branches, and socially distanced lines or arrows will be marked outside of our locations as well. Cleaning and disinfecting: We're conducting regular cleaning of surfaces in each of our locations.

Hand sanitizer stations.
Hand sanitizer will be available to you at our entrances and exits.

Contact tracing. 
We'll collect contact information of customers who enter the library. This information will be kept for 30 days and will help us to inform you of any positive COVID-19 tests related to staff or visitors of the Library. Staff are also performing daily temperature checks and self-assessments prior to starting their workdays.

Frequently Asked Questions

Do I need to book an appointment to use library services?
No appointment is necessary to enter the Library; however, staff will be monitoring the number of persons inside each location at a given time. If there are many people in the library, you may be asked to wait outside until it’s safe for you to enter the library. Our staff will be monitoring how many customers are in each location, and may ask that you wait outside if many people are inside the branch.

How long can I stay in the library?
The library is closed as a community gathering space. To allow us to serve other community members while also maintaining physical distancing from others, we ask that you leave the library once you have received the items or services you need. 

Study space is available on a first-come, first-serve basis; there is no time limit on how long you can study in the library. 

Why do I have to wear a mask?
As per City of Richmond Hill’s Policy to endorse York Region’s Mandatory Use of Face Masks and Coverings as of July 17, 2020, all visitors and customers are required to wear a mask or face covering upon entering and while they stay in Richmond Hill Public Library branches. The mask or face covering must cover the nose, mouth and chin, without gapping. For more information, please view this document from York Region Public Health.

How will your computers or check out stations be cleaned?
We’ve increased the frequency in which we clean our high-touch areas at our branches. Computers and devices will be cleaned using device-safe products. We ask that you refrain from cleaning library technology with your own wipes, cloths or sprays.