COVID-19 - Reopening
Our Branches are open for in-person services.
COVID-19 Service Update
January 3, 2022 - The safety of our staff and community remains important to us. Out of an abundance of caution, we're reducing the opening hours of our library locations. View our opening hours as of January 5, 2022.
Until January 31, 2022, all in-person programs will be converted to virtual programs where possible. If you've already registered for an in-person program, you'll be contacted directly by staff. Please continue to check our website for updates on future in-person programs.
We've also decreased all branch capacities to 50% in alignment with provincial guidelines, and we'll continue to require proof of vaccination and mask-wearing while in our locations. We encourage you to limit your stay while visiting us in person.
COVID-19 Rapid Tests (Not Available)
On December 15, the province announced that up to two million rapid tests would be provided free of charge at pop-up testing sites in high-traffic settings, including public libraries. At the moment, we have not been provided with any rapid tests for COVID-19. Please continue to check our website for more information. We will update you as we learn more.
Find out where you can receive COVID-19 rapid antigen tests near you. View Ontario's pop-up holiday schedule for rapid antigen tests here.
Proof of Vaccination Required (ages 12+)
Starting November 1, 2021, all eligible persons ages 12 and older who visit any branch of Richmond Hill Public Library are required to show proof of COVID-19 vaccination. Requiring vaccination for all library staff and visitors allows us to safely expand access to our in-person services, while continuing to offer a variety of virtual services for our community. Exceptions will be made for those who are not eligible to get a vaccine due to age or proven medical exemption. Find out more.
Current Library Services
What's in Person
Closed as Gathering Space
Contact Tracing and Proof of Vaccination
Cleaning and Sanitizing
COVID-19 - Accordion
Have questions? We’ve got answers.
- Do I need to show proof of vaccination to enter a Library branch?
As of November 1, 2021, customers ages 12 and older will be required to show proof of vaccination to use services in the Library or to enter the Library. A variety of virtual services as well as curbside pickup are available for customers who are not fully vaccinated. Find more information here.
- Do I need to book an appointment to use library services?
You must pre-book curbside pickup appointments at your library branch. All other services are available on a drop-in basis when the library is open.
- Why do I have to wear a mask?
Whether fully vaccinated or not, you must wear a mask when inside an RHPL location. As per City of Richmond Hill’s Policy to endorse York Region’s Mandatory Use of Face Masks and Coverings as of July 17, 2020, all visitors and customers are required to wear a mask or face covering upon entering and while they stay in Richmond Hill Public Library branches.
The mask or face covering must cover the nose, mouth and chin, without gapping. If you are unable to wear a mask, our staff will be happy to help you online or over the phone.
- How do I return my items to the Library?
Please return your overdue items to one of our external book drops, located outside of any RHPL location and available 24/7. STEAM Kits must be returned to Central Library (in-branch only).
- Can I donate new or used books to the Library?
We ask that you refrain from using our drop boxes to dispose of unwanted books.
- I can't place a hold on an item I would like to borrow in your catalogue. What can I do?
Please call your local branch for assistance with placing a hold on special items. This includes magazines and board books.
- I'm not sure what to read or watch. Can you provide recommendations?
Absolutely! Please use our personalized Grab N' Go form to tell us about what you enjoy. Staff will be happy to help you find your next book, DVD or game.
- Why am I receiving fines for overdue items?
While you won't receive fines for overdue items, you'll still be expected to renew or return your items to the Library when they are due. By returning your items, other community members will also be able to enjoy the book, DVD or another item you've checked out. Fines may be issued on materials that were due prior to the library closing in relation to COVID-19 on March 14, 2020.
- My card is expired. What do I do?
Please contact the library by phone or through Ask Us. We’ll be happy to check your account and provide you with more information.
- Can I pay bills over the phone or online?
We're currently unable to process payments online. Please call your local branch to discuss over-the-phone payment options.
- How do I borrow board books?
Board books will be available as grab and go bags at each RHPL location. Customers can pick up a bag of board books that have been pre-selected by library staff. Please call your nearest RHPL location to have a board book bundle added to your curbside pickup order.
- Is the library still offering programs?
The library offers a variety of programs through on-demand videos, Facebook Live and Zoom. Outdoor programs are also available during the summer months. Find upcoming programs here or download our program guide, In the Know, here.
- Have additional questions?
We’re here for you! Please contact your local branch by phone or use Ask Us to send us an email or chat message.