As we reflect on 2024, I am proud to share that Richmond Hill Public Library (RHPL) has once again demonstrated strength, resilience, and an unwavering commitment to serving the vibrant and diverse communities of our city.

In response to the evolving needs of Richmond Hill, we have undertaken a number of exciting initiatives this year. We expanded both our digital and in-person services, launched more inclusive programs designed to engage individuals of all ages and abilities, and significantly enriched our multicultural collections. These efforts have created new opportunities for learning, connection, and growth—ensuring that our library continues to be a vital resource for everyone we serve.

We also celebrated several key milestones, including the successful launch of our new catalogue, mobile app, and events platform, along with the introduction of our innovative Library of Things lending program. These advancements reflect our commitment to innovation and accessibility, positioning RHPL as a forward-thinking institution ready to meet the challenges of tomorrow.

None of this progress would be possible without the unwavering support of our dedicated staff and loyal customers. We are also profoundly grateful to the many community organizations that partnered with us to enrich our programs and exhibits. Their contributions were vital to upholding our vision, mission, and values. 

Together, we look forward to continuing this journey of growth and service in the years ahead.

Sincerely,
Bruce Gorman, Chief Executive Officer 
Richmond Hill Public Library

Marketing

• John Cotton Dana Award Recipient

• Digital Services Promotion 

• Social Media Takeover and Collaboration for back to school

• Out of Home Go Train Campaign

• Programs promotion and content realignment on new web platforms

Content

• Launched the Library of Things

• Launched new circulating Experience Passes

• Launched new Backpack Kit Collection

• Added a new collection of Playaways (pre-loaded screen-free audiobooks)

• Implemented CollectionHQ DEI Analysis tool

• Approved and purchased 986 customer book suggestions

• Expanded STEAM Kit Collection

• Added the Indigenous Peoples of North America database

Community Engagement

• Received Community Volunteer Income Tax Grant 

• Launched integrated programming with Library of Things, building skills to go along with the new collection

• Launched an Outreach webpage to make it easier to invite the Library to your school or community event

• Transferred program registration to BiblioEvents

Service Innovation

• Introduced new online catalogue

• Introduced new mobile app

• Introduced new online booking for meeting rooms and makerspace appointments

• Conducted second Annual Customer Satisfaction Survey to gather valuable community feedback.

Branch Experience

• Central Branch garage repair 

• New window film at Oak Ridges Branch

• Carpet/vinyl replacement at Central Branch

• Recarpeting at Richvale Branch

Customer Experience

• Welcomed 7,070 new members to the library

• Extended study hours attended by 5,169 people

• Customer Service and De-escalation CAMH training for all CX staff

Administration

• DEI Strategy rollout, including DEI training for all staff 

• Welcomed new CEO Bruce Gorman

• Prepared and received approval of 2025 Capital & Operating budget

• Successfully negotiated Collective Agreement with staff

• Participated in Richmond Hill Civic Lands Interim Park Steering Committee
  Culture survey

• Launched the Community Advisory Group