Our Code of Conduct
Richmond Hill Public Library’s Code of Conduct is inspired by our values. We believe that understanding and embracing diversity enriches us and that our services should be accessible to everyone. The intent of the rules highlighted below is to support a safe and welcoming experience for everyone who visits our branches, our online spaces, and interacts with us at outreach events.
All community members and RHPL team members should be treated with respect.
Behaviour that demeans, bullies or discriminates persons based on their race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability or the receipt of public assistance or any other violation of the Ontario Human Rights Code will not be tolerated.
Every person has the right to feel safe while visiting our branches.
Behaviour, language or attire that is disruptive, unlawful, disorderly, abusive, or threatening to our team or our community members is not permitted. While in our spaces, you’re expected to follow current public health directives that support the well-being of those around you. Photography and video recording isn’t permitted anywhere in our branches without the approval of a team member.
Our materials and equipment are intended to be enjoyed by all.
Which is why we expect all persons to treat them with care. Each person is also responsible for their own personal items they bring into our branches.
Caregivers are responsible for children.
Whenever and wherever they interact with the Library. Children under the age of 11 must be accompanied by an appropriate adult caregiver while visiting our branches. If your child is attending a program, we expect caregivers to remain inside the library branch for the duration of the program.
Read Full Code of Conduct Policy
We expect all community members to treat our team members with respect and dignity, and we support team members in the decisions they make when it comes to the violation of our Code of Conduct. At the discretion of our team, anyone exhibiting behaviours that violate our Code of Conduct may be asked to leave our branches and may not return to the Library for the same calendar day.