Interlibrary Loan Service Notice

Service Notice - Interlibrary Loan - Provincial budget cuts to Southern Ontario Library Service has resulted in the suspension of Interlibrary Loan Services at RHPL

April 23, 2019 - Update: Due to recent provincial budget cuts, the Southern Ontario Library Service (SOLS), a library service funded by the Ministry of Tourism, Culture and Sport, has announced that they are suspending their Interlibrary Loan (ILL) service effective immediately.

What does this mean for RHPL customers?

If you currently have an interlibrary loan item(s) checked out to your account, you can return the item(s) to your local branch by the due date as you would normally. Renewals are not available and no new requests will be processed.

Our customers are welcome to fill out our Suggest a Purchase form. Suggestions are evaluated according to our Collection Development Policy and will be considered if an item is currently available for purchase.

Interlibrary Loans

Please note that the following Interlibrary Loan service has been suspended until further notice due to provincial budget cuts.

Interlibrary loans are the way library materials are made available from one library system to another. If RHPL does not own an item that you need, our interlibrary loan staff will try to request a copy from another library system outside of Richmond Hill, such as Toronto Public Library.

To request an interlibrary loan item, you must have an RHPL card that is in good standing. You can submit a request in person at any branch information desk, request items online at your convenience, or fill out the online form at the bottom of this page. Please see the terms of use below for more details.

What Can Be Requested Through Interlibrary Loan?

  • Books and audiobooks (except those published or copyrighted within the past six months)
  • Non-fiction DVDs (such as documentaries, educational films, and concert performances)
  • Microfilms/microfiche, government documents
  • Language kits

Please note that each library has its own set of lending policies and may not choose to lend certain items.

Before submitting a request for an interlibrary loan item, please search RHPL’s Catalogue first. We do not request items that are already in our catalogue. Other items that are unavailable through interlibrary loan include books published within the past six months, movie DVDs, TV series DVDs, music CDs, video games, e-books, and reference materials.

Searching for Interlibrary Loan Items

Sign into your interlibrary loan account to search for materials. If you don't have an interlibrary loan account, you can get one by contacting interlibrary loan staff at illorh@rhpl.ca or by leaving a voicemail at 905-884-9288 ext. 5055. Be sure to provide the following details in your email or voicemail: name, library card number, and contact information.

Not sure how to place requests? Contact interlibrary loan staff at illorh@rhpl.ca or leave a voicemail at 905-884-9288 ext. 5055.

Can't find what you're looking for? If you’re having trouble finding what you need, fill out the online request form to submit an online request. Scroll to the bottom of this page to access the form.

    Terms of Use

    Before submitting a request for an interlibrary loan item, please search RHPL’s catalogue first. We do not request items that are already in our catalogue, unless the item is a specific format, such as an audiobook, that RHPL does not own.

    • Other items that are unavailable through interlibrary loan include books published within the past six months, movie DVDs, music CDs, video games, e-books, and reference materials.
    • Interlibrary loan items typically take between one and six weeks to arrive, but this may vary depending on the availability of the requested item.
    • You will receive a notification once your item has arrived at your chosen branch. You can then pick it up and check it out at the service desk.
    • The loan period for interlibrary loan items is usually three weeks, but this may be altered by the lending library.
    • Fines for overdue interlibrary loan items are $0.30 per day to a maximum of $5.00 per item.
    • The customer is responsible for the full replacement cost of lost or damaged items, as assessed by the lending library.
    • To request a renewal for your item, contact us at illorh@rhpl.ca or leave a voicemail at 905-884-9288 ext. 5055.
    • Because renewals can take at least one business day to process, please notify library staff at least two days before your item’s due date.
    • Please note that renewals are dependent on the needs of the lending library and are not guaranteed.
    • RHPL reserves the right to limit the number of requests from a single customer.

    Interlibrary Loans

    Pick-up Location